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Privacy Policy

We get it — your data is your business. That’s why at RockWin, we treat your personal information with the same care we expect from companies we trust ourselves. No hidden catches, no selling your info, no dodgy practices. Just straight-up privacy.

What We Collect — and Why

When you sign up and play at RockWin, we collect some basic details so we can run your account, pay your winnings, and keep things safe. This includes:

  • Your name, email address, and contact details
  • Verification documents (like ID and proof of address)
  • Payment method info (but never your full card data)
  • Gameplay and transaction history
  • IP address and device/browser details

We use this information to:

  • Verify your identity and protect against fraud
  • Process payments and withdrawals
  • Personalise your experience
  • Meet legal obligations (like anti-money laundering laws)

How We Keep Your Data Safe

Your information is stored on secure servers with strong encryption. We use industry-standard firewalls, SSL certificates, and internal access controls to ensure no one gets in who shouldn’t.

Only authorised staff can view personal data, and only when they absolutely need to. We also monitor for suspicious activity 24/7 to keep your account protected.

Sharing Your Info (Spoiler: We Don’t Sell It)

We never sell your data to third parties. Ever.

We may share some necessary information with trusted service providers — like payment processors or ID verification services — but only what’s needed for them to do their job, and only under strict confidentiality agreements.

In some cases, we may have to share data if required by law (for example, to comply with anti-fraud or AML regulations). But that’s it.

Your Rights

You have full control over your data. You can:

  • Request a copy of what we hold
  • Ask us to correct wrong or outdated information
  • Request account closure and data deletion (within legal limits)
  • Unsubscribe from marketing at any time

To do any of the above, just contact our support team — they’re ready to help.

Cookies

Like most websites, we use cookies to keep things running smoothly. These help us remember your preferences, improve site performance, and understand how players use the platform.

You can manage your cookie preferences through your browser at any time.

Policy Updates

We may occasionally update this policy to reflect changes in regulations or how we operate. If anything major changes, we’ll notify you clearly — no fine print surprises.

Need Help or Have Questions?

If you have any concerns about your privacy or how your information is handled, reach out to our support team. We’re here to listen and to make sure you feel safe while playing at RockWin.