FAQ

Q: Is RockWin Casino legal to play from Australia?

A: Yes, Australian players can legally access and play at RockWin. We operate under an international gaming licence and accept AUD-friendly payment methods.

Q: What types of games are available on RockWin?

A: RockWin offers online pokies, classic slots, table games, live dealer rooms, instant wins, and exclusive titles from top-tier providers.

Q: Can I deposit in AUD?

A: Yes. RockWin supports AUD deposits via popular local methods including PayID, POLi, credit/debit cards, and also cryptocurrencies.

Q: How fast are withdrawals processed?

A: Withdrawals are typically processed within minutes for verified accounts, especially via crypto. Fiat methods may take up to 24 hours depending on the provider.

Q: Are there any fees on deposits or cashouts?

A: No, RockWin does not charge internal fees on deposits or withdrawals. Your payment provider may apply standard transaction fees.

Q: What’s included in the welcome bonus?

A: The welcome offer often includes a matched deposit bonus and free spins on selected pokies. Full details are available on the promotions page during sign-up.

Q: How do I verify my RockWin account?

A: Go to your profile and upload the requested ID and address documents. Verification usually takes under 30 minutes during working hours.

Q: Is there a mobile app for RockWin?

A: No app is needed. The RockWin website is fully optimised for all modern mobile browsers, offering smooth performance on both Android and iOS.

Q: How can I contact support?

A: Use the live chat button (available 24/7) or email us via the support form. Our agents are available around the clock, including on weekends and holidays.

Q: Are my funds and data secure?

A: Yes. RockWin uses industry-grade encryption, two-factor authentication, and cold storage for crypto funds to ensure your account is safe.